Cancellations and refunds for online orders

The following information applies only to orders placed via the inhome-design.co.uk website.

Please note the following conditions do not apply to bespoke items ordered from us. If this is the case, it will be indicated to you at the time of purchase.

Cancellations pre-delivery
If, after having placed your order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

If the order is allready shipped it's possible to cancel too, you will recieve a full refund minus shippingcost.

Returns after delivery

You have 14 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order. All you need to do is advise us in writing, either by post direct to the Online Store or by e-mail.

If we are collecting the items from you, we ask that you do the following to assist with uplift of the goods:

  • ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse.
  • please make the furniture available for collection within 14 calendar days.
  • we will refund to you all them monies paid by your for the items being returned (excluding the cost of collection of the goods), once the goods are back at our local warehouse and have been inspected.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.

Naturally we aim to deliver all our furniture in good condition. At Inhome-design.co.uk we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. 

It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:

  • if the furniture is useable, despite the damage, we are happy for you to go ahead and use it.
  • If the furniture needs repair we will ask you for some photographs of the damage and then send over parts that need to be replaced.
  • in the event that a repair cannot be made, we will replace the furniture, or give a full refund.
  • A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.

You are welcome to contact us any time if you have any further questions. E-mail and we will do our best to assist you.